✨ Our Promise to You
At Halloween Promotion Store, we believe every costume should bring magical joy! If your purchase doesn’t quite cast the spell you hoped for, we’re here to help transform your experience. Our returns policy is designed to be as enchanting as our costumes.
📦 Return & Exchange Basics
Return Window: 15 days from delivery date
Condition Requirements:
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Items must be in original packaging
Non-Returnable Items:
- Custom-made or altered costumes
- Items marked as “Final Sale” or “Clearance”
- Opened makeup or accessories
- Costumes with removed tags or signs of wear
🔄 The Magical Return Process
Step 1: Request Your Return Spell
Contact our customer service team within 15 days of receiving your order. Use the template below or email us at:
Subject: Return Request – [Your Order Number]
Step 2: Prepare Your Package
Include all original items, tags, and packaging. We recommend using a trackable shipping method.
Step 3: Send to Our Enchanted Workshop
Mail your return to:
Returns Department
59 Edward Bennett Drive
ENFIELD, AU 2136
Australia
✉️ Return Request Template
Subject: Return Request – [Your Order Number]
Email Content:
Dear Halloween Promotion Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to Return/Exchange:
– [Costume Name & Size] – [Reason for return/exchange]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Item Name & Size] [ ] Store credit
My Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
I understand and agree to the terms of your returns policy.
Thank you for your magical assistance!
[Your Name]
💰 Refund Magic
Processing Time: 5-7 business days after we receive your return
Refund Method: Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal
Important Notes:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- International returns may take longer to process due to customs
🎭 Special Costume Considerations
Due to the magical nature of our products, please note:
- Horror & Gothic costumes with special effects makeup or props must be returned in completely unused condition
- Diva Costumes with intricate accessories must include all original pieces
- Disney Princess & Barbie Costumes must maintain their original magical appearance
Note: We cannot accept returns on costumes that have been worn to events or parties, as this breaks the transformation spell!
❓ Frequently Asked Questions
Q: What if my costume arrives damaged or incorrect?
A: Contact us immediately! We’ll cast a quick spell to resolve the issue and cover all shipping costs.
Q: How long do exchanges take?
A: Exchanges typically take 2-3 weeks total, depending on your location and shipping method.
Q: Can I return sale items?
A: Unfortunately, sale items are final sale unless they arrive damaged or incorrect.
📞 Need Magical Assistance?
Our friendly customer service wizards are here to help with any returns or exchanges!
Response Time: Within 24 hours
Store Address: 59 Edward Bennett Drive, ENFIELD, AU 2136
We’re committed to making your entire costume experience absolutely magical – from selection to satisfaction!
Halloween Promotion Store – Where Every Costume Tells a Story!