Privacy Policy

1. The Information We Collect

To make your costume shopping experience truly magical, we collect the following types of information:

• Personal Transformation Details: Your name, email address, shipping address, and phone number when you place an order or create an account
• Payment Enchantment Data: Payment information processed securely through our trusted partners (credit card details, PayPal information)
• Costume Preferences: Your browsing behavior, costume interests, and purchase history to help us recommend the perfect outfits
• Communication Records: Any messages you send to our customer service team at [email protected]
• Technical Spell Data: IP address, browser type, device information, and how you navigate our magical collections

2. How We Use Your Magical Information

We use your information to create the perfect costume shopping experience:

• Process your costume orders and arrange worldwide delivery (excluding some remote locations and certain Asian countries)
• Provide customer support for your transformation journey
• Send you updates about new costume collections, promotions, and magical offers (only with your permission)
• Improve our website and costume selections based on customer preferences
• Protect against fraudulent activities and ensure payment security
• Comply with legal requirements in Australia and internationally

3. Sharing Your Information with Trusted Partners

We work with magical partners to bring you the best costume experience:

• Payment Wizards: We share payment information with our trusted partners (Visa, MasterCard, JCB, PayPal) to process your transactions securely
• Delivery Fairies: Shipping companies receive your address details to deliver your costumes worldwide
• Service Magicians: Technical providers who help us operate our website and services
• Legal Guardians: When required by law or to protect our rights and customers

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security Spells

Based in Enfield, Australia, we take your data security as seriously as we take costume quality:

• Your information is stored on secure servers protected by advanced encryption
• We maintain appropriate technical and organizational measures to protect your data
• Payment information is processed through PCI-compliant systems
• We retain your personal information only as long as necessary for our magical services

5. Your Magical Rights

You have the right to control your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your personal information

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Magic

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure payments
• Preference Cookies: Remember your language and display preferences
• Analytical Magic: Help us understand how customers explore our costume collections
• Marketing Spells: Show you relevant costume recommendations (with your consent)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases.

7. International Costume Adventures

As we serve costume enthusiasts worldwide (with some exceptions), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data according to Australian privacy standards and applicable international laws.

8. Children’s Privacy Protection

While we offer Disney Princess and other children’s costumes, our website is not directed at children under 13. We do not knowingly collect personal information from children. Parents or guardians should place orders on behalf of children.

9. Policy Updates and Transformations

We may update this Privacy Policy as our magical services evolve. Significant changes will be announced on our website. Continued use of our services after changes constitutes acceptance of the updated policy.