Welcome to our FAQ section! We’ve compiled answers to the most common questions about our magical costumes and services. Can’t find what you’re looking for? Don’t hesitate to contact our friendly customer service team!

Product Questions

What types of costumes do you offer?
We specialise in a wide variety of transformation-worthy costumes! Our collections include:
  • Enchanting Disney Princess gowns
  • Spooky Horror-Gothic ensembles
  • Glamorous Diva outfits
  • Playful Barbie costumes
  • Humorous character outfits
  • Occupation-themed costumes
  • Retro TV & Movies character outfits
Each costume is carefully curated to help you create unforgettable memories!
Are your costumes true to size?
Yes! We provide detailed size charts for each costume to ensure your perfect fit. We recommend checking the specific measurements for each costume before ordering. Remember, your transformation should be comfortable and magical!

Shipping & Delivery

Where do you ship from and to?
We’re proudly based in Enfield, Australia, and ship worldwide! However, due to logistical constraints, we’re unable to ship to some remote locations and certain Asian countries. If you’re unsure about delivery to your location, just ask our customer service team!
What are my shipping options?
We offer two magical delivery options:
Standard Shipping
Cost: $12.95 AUD
Carriers: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Perfect for when your costume adventure can’t wait!
Free Shipping
Cost: FREE for orders over $50 AUD
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Ideal for budget-conscious costume lovers planning ahead!
All orders require 1-2 business days for processing before dispatch.
How can I track my order?
Once your costume begins its magical journey to you, we’ll send you tracking information via email. You can follow your costume’s adventure from our warehouse right to your doorstep!

Returns & Exchanges

What is your return policy?
We want your costume experience to be perfect! If your outfit isn’t quite right, we offer returns within 15 days of receipt. Please contact our customer service team to initiate the return process. We’re not just delivering costumes—we’re delivering experiences that spark imagination!
What if my costume arrives damaged?
Oh dear! We carefully inspect every costume before shipping, but if yours arrives damaged, please contact us immediately at [email protected]. We’ll make it right and ensure you get the perfect costume for your transformation.

Payment & Account

What payment methods do you accept?
We accept all major payment methods to make your transformation accessible:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Your payment security is important to us, which is why we partner with trusted payment providers.
Do I need to create an account to order?
While you can checkout as a guest, creating an account lets you track your order history and makes future transformations even quicker! Either way, your costume adventure awaits.

Customer Service

How can I contact customer service?
Our friendly team is here to help with any questions about your costume adventure! You can reach us at [email protected]. We’re based in Enfield, Australia, but we serve costume enthusiasts across the globe!
What are your customer service hours?
We’re here to help during Australian business hours, but we’ll get back to you as quickly as possible regardless of when you contact us. We understand that costume inspiration can strike at any time!
Ready to Begin Your Transformation?
Explore our magical collections today and select the perfect costume for your next adventure! Remember, at Halloween Promotion Store, we’re delivering more than just costumes—we’re delivering experiences that create lasting memories.